The son of a victim of courier fraud is urging carers, family and friends of vulnerable people to be on their guard to help prevent their loved ones being exploited by fraudsters.

The warning comes as a new list of tactics used by courier fraudsters has been unveiled by the City of London Police.

Typically, courier fraudsters target their victims by claiming to be a police officer or a member of staff from a victim’s bank and they often pressure people into making quick financial decisions to assist with fictious investigations. In 2021 alone, 3,625 people were victims of courier fraud, with loses totalling more than £15.2 million.

An analysis of data from the National Fraud Intelligence Bureau (NFIB) has highlighted four modus operandi (MOs) which are now more commonly being used by fraudsters.

Four common MOs used by courier fraudsters

  • Bank card expiry: Fraudsters claim to be from the victim’s bank and say their card is no longer valid. They ask for the pin number and then send a “courier” to collect the card before using it for fraudulent purposes.
  • Purchasing high end items: The suspects pretend to be police officers and ask the victim to help with an undercover operation by purchasing expensive items like watches, jewellery and gold. One the item is bought, the victim will hand over the item to the criminal.
  • Counterfeit cash/bank investigation: A person claiming to be a police or banking official informs the victim that they need to help with a banking corruption investigation. The victim is told to withdraw a large amount of money and the cash is picked up later by a courier to “check for fingerprints or to identify counterfeit bank notes”. 
  • Computer takeover: The fraudster telephones the victim, purporting to be from their internet service provider, saying that they have had an issue with their internet connectivity and they are due compensation. The victim is persuaded to download a remote access application, giving the suspects access to their home computers. The fraudster persuades the victims into thinking that they have been paid too much compensation and the victims then withdraw cash to pay the money back, which is later collected by a courier.

Fraudsters are callous individuals and courier fraud is no exception. They prey on some of the most vulnerable and most trustworthy members of society. Victims of courier fraud typically tend to be between the ages of 70 to 89 years old, with women more likely to be targeted than men.

“We would urge everyone who is involved in a caring or supportive role to people of these ages to start conversations about the tactics used and warning signs to look out for on courier fraud. Just having that conversation could be the difference on whether someone becomes a victim of this trust-eroding crime.

Edelle Michaels

Superintendent, Lead Force Operations Room at the City of London Police

Signs of Courier Fraud

  • Courier fraud usually starts with an unsolicited telephone call to the victim.
  • Typically the suspect will pose as a bank official, police officer or a computer or utility engineer.
  • Courier fraudsters will usually request the victim purchases high value items such as Rolex watch and gold bullion, withdraws cash or provides a bank card for collection from a courier.
  • Fraudsters will instruct victims not tell any family or friends about what they are doing.
  • When carrying out courier fraud, criminals will request the victim hangs up the phone to ring their bank for confirmation while keeping the line open. The suspect then purports to be bank official and provides false confirmation.
  • Fraudsters will also make arrangements for a courier meet the victim to collect the item they have purchased.

Anyone who receives an unexpected call from someone claiming to be one of these officials should verify they are speaking to someone genuine: hang up, wait five minutes and call back on a number they know is genuine.

In August 2021, Brian’s* 83-year-old mother was called on her landline from a man claiming to be a police officer. The caller said a man, claiming to be her nephew, had been arrested in possession of her debit card and £1,400 had been spent. During subsequent phone calls, Brian’s mother was deceived into believing she had spoken to her bank and several detectives.

The suspect convinced Brian’s mother that her bank was involved in counterfeit bank notes and the police needed her to assist them by working undercover. She was sworn to secrecy and instructed to visit her bank and tell them she needed to withdraw £4,250 to assist her son. She was told to put the cash, her driving licence and her bank card in an envelope and was given a security password to be used by the courier, upon collection.

A “courier” arrived and after saying the agreed password, Brian’s mother gave them the envelope. Over the next few days, the fraudster phoned Brian’s mother and instructed her to move money from her savings account to her current account. Numerous fraudulent transactions were subsequently made totalling £29,788.

As soon as she told me what had been going on, I knew it was fraud. These scams completely undermine people’s confidence. My mother, who is very resilient, now questions everyone she speaks to because it has eaten away at her trust and confidence in people.

I would urge everyone to trust their own good sense and intuition. If anyone is pressing you for urgency and secrecy, like they did with my mother, that should ring alarm bells. If it is genuine, it can wait.


Data from the NFIB shows that women between 70 to 89 years old lost more than £6.7 million to courier fraud in 2021. Men in the same age range lost almost £4.2 million during the same period.

A number of support services have been created to help combat nuisance calls, including the trueCall system. The device acts like a home receptionist and lets calls from friends and family straight through, but unrecognised callers are required to identify themselves before the call is put through and unwelcome callers are blocked.

Older and vulnerable people really do need protection – particularly those who live alone and those who have been scammed already. It is this demographic that are being specifically targeted by telephone scammers, receiving 20 per cent – 40 per cent more unwanted calls than the rest of the population.

Steve Smith

Director, trueCall

City of London Police would urge anyone who is contacted by someone they do not know, or cannot verify the identity of, to follow the Take Five To Stop Fraud advice.

Take Five To Stop Fraud advice

Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.

Challenge: Could it be fake? It’s okay to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.

Protect: If you think you’ve been a victim of fraud, contact your bank immediately and report it to Action Fraud online at or by calling 0300 123 2040.